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Our Team

Mary Kane, M.S.; President and Principal Consultant


Ms. Kane is the President and Principal Consultant at Concept Systems, Incorporated (CSI).  Having built the company from a single person “shop” to a social research and evaluation services company, Ms. Kane has restructured The Concept System® and client processes to ensure that organizations benefit fully from CSI’s capabilities.  Her experience includes strategic operational planning, product and program development, education and training design, and program needs assessment and evaluation.  She also supports clients through organizational and leadership development consultations.  In collaboration with clients and research colleagues, she has co-authored numerous articles on the applications of group concept mapping and pattern matching in organizational decision-making and strategic planning.  Ms. Kane is also first author of the definitive volume on Concept Mapping: Concept Mapping for Planning and Evaluation (Sage Publications, 2007).

For over 20 years, Ms. Kane has planned and conducted research and evaluation initiatives for federal, state, and county agencies, health and mental health organizations, private corporations, non-profit agencies, and school districts.  She has provided counsel to groups ranging from small boards of directors to organizations represented by thousands of stakeholders.

Ms. Kane co-founded and became the Principal Executive of CSI in 1993 after a successful career in the management and growth of community-based cultural and learning organizations.  Under her leadership, the company has invested in the redevelopment of its software and process technology, and has expanded the scope of CSI methods and services to meet clients’ needs.  Ms. Kane holds a Masters in Library and Information Sciences from Columbia University.

Scott R. Rosas, Ph.D.; Senior Consultant


Dr. Rosas is a Senior Consultant with Concept Systems. He has more than 15 years of evaluation experience, having led many multi-site evaluation projects.  As the lead for various evaluation projects at CSI, he facilitates all aspects of the design and implementation of the evaluation components, including the development of data collection tools, protocols for administration, and data analyses.  Dr. Rosas is an expert in the design and use of the Group Concept Mapping methodology, having conducted concept mapping projects with diverse national and international clients.

Dr. Rosas serves as the primary methodologist for CSI, leading the applied investigation of complex problems in social sciences and biomedical research.  He has published and presented on methods, techniques, and practices in evaluation.  His recent emphasis has been on measurement approaches developed from group concept mapping, with attention to the assessment of the validity and reliability of data collection tools.  At CSI, he leads the formal study of the Group Concept Mapping methodology and its application.  Since 2000, Dr. Rosas has been a member of American Evaluation Association (AEA) and previously served as a member of the AEA’s standing committee on ethics.  He received his PhD in Human Development and Family Studies from the University of Delaware, with an emphasis on program evaluation.

Ellen Slusar, B.S.; Senior Director of Operations and Finance


Ms. Slusar’s role as Senior Director of Operations and Finance includes leadership responsibility for CSI operations, human resources, financial management, contract management, vendor/contractor relationships, and managing the company’s strategic planning.

Over the past twenty-five years, Ms. Slusar has held a wide range of business management positions.  Her most recent position prior to joining CSI was as the Managing Director and Business Manager at Marsteller, an integrated communications firm based out of New York City.  Her extensive experience includes strategic planning to support large revenue growth and company investments in new strategic capabilities, full service financial reporting and analysis, as well as Sarbanes Oxley compliance requirements.  Ms. Slusar is a graduate of the State University of New York at Binghamton, with a Bachelor of Science in Business Management.

Terry Light, B.A.; Client Services Consultant


As a Client Services Consultant, Mr. Light assists Lead Consultants in all aspects of project management, from project design and planning to final reporting.

Mr. Light has over 34 years of project and executive management experience serving international humanitarian and development agencies and the private sector in Africa and the Middle East; including 25 years as Managing Director of a logistics and support services and tourism Group with regional headquarters in Nairobi, Kenya. He also served as Project Coordinator on a USAID administered rehabilitative care project in South Sudan. Mr. Light holds a Bachelors of Arts in Psychology from Syracuse University, a Certificate in Project Leadership from Cornell University, Project Management Professional training through PMI and is a USA Rugby and US Rowing Certified Coach.

Jennifer Royer, M.P.A.; Client Services Consultant


As a Client Services Consultant, Ms. Royer assists Lead Consultants in all aspects of project management, from project design and planning to final reporting. She also supports the staff at CSI with various aspects of internal operations, including Group Concept Mapping publications management and Research Essentials assistance.

Prior to joining the CSI team, Ms. Royer worked at the Broome County Legislature as a Deputy Clerk. During her four years there she provided assistance to Broome County legislators and other county department personnel, in addition to updating the county’s FOIL Program.  Ms. Royer holds a Masters in Public Administration from Binghamton University and a Bachelor of Arts with focuses on Religious Studies, Middle Eastern Studies, and Sociology from Drew University.  Additionally, she holds a paralegal certificate and notary public certification.

Jon Littlefield, B.A.; Technology Sales Manager

Jon Littlefield - L

As the Technology Sales Manager, Mr. Littlefield works closely with new and existing clients to provide the best software solutions for their needs. In addition to being the primary contact for sales of CS Global MAX, Mr. Littlefield conducts introductory webinars on the Group Concept Mapping methodology and supports CSI’s training seminars.

Mr. Littlefield has more than fifteen years of experience in sales and account management. Prior to CSI, he was the Wholesale Manager for Global Phoenix Computers, an international distributor of major brand and private label consumer electronics. His primary role was development of new business markets inside the US and abroad. Mr. Littlefield holds a Bachelors of Arts in History and Anthropology from Ithaca College.

Matthew Hall, A.A.S.; Technical Support Specialist


In his role as Technical Support Specialist, Mr. Hall oversees the ongoing performance of the information technology infrastructure, assists in the troubleshooting of software issues reported by staff and clients, collaborates in training staff for current and new software, and provides technical assistance for teleconferences and webinars. He has previous technical experience working with students and staff on a college campus and applying large scale hardware and software maintenance procedures.

Mr. Hall earned an Associate Degree in Computer Information Systems, with Highest Honors, from Tompkins Cortland Community College.

Steven Wallace, B.A.; Technical Support Associate


Mr. Wallace, a Technical Support Associate, supports the information technology infrastructure, assists in the troubleshooting of software issues reported by staff and clients, collaborates in training staff for current and new software, provides technical assistance for teleconferences and webinars, and supports the research teams’ technical needs in the service of client deliverables.

He has previous experience providing technical support for TC3 staff and students and assisting the Cornell College of Human Ecology in AV equipment upgrades, as well as teaching English abroad in China.

Mr. Wallace holds a Bachelors of Arts in Geography from Bard College at Simon’s Rock, and an Associate Degree in Computer Information Systems from Tompkins Cortland Community College.

Nancy Szary, B.S.; Administrative and Operations Associate


As an Administrative and Operations Associate, Ms. Szary provides support to the management and operations of the company and its senior leadership; and supports various business development, marketing, and sales initiatives.

Prior to joining CSI, Ms. Szary was the Development Associate for Ithaca’s Hangar Theatre for eighteen years. During this time, she was involved in all aspects of donor relations, a major capital campaign and managing events for this professional theater. Her additional experience involves planning events and conferences for Cornell University’s College of Human Ecology and database management for the NYS 4-H Foundation. Ms. Szary attended Cornell University where she earned a Bachelor of Science in Applied Economics and Management and lettered in Women’s Ice Hockey.

Diana Crawford; Assistant Administrator


Ms. Crawford’s duties as an Assistant Administrator include the maintenance of the Concept Systems’ client database and invoicing system. She also coordinates CSI’s on-site training seminars and supports the day-to-day needs in managing the office. Ms. Crawford has organizational and secretarial experience in publishing, and medical and educational offices.