CSI Staff

Mary Kane, M.S.; President & CEO

Ms. Kane is the Chief Executive and Principal Consultant at Concept Systems, Incorporated (CSI).  Having built the company from a single person "shop" to a well-regarded consulting and methodology company, Ms. Kane has restructured The Concept System® and client processes to ensure that organizations benefit fully from CSI's capabilities.  Her consulting experience includes strategic operational planning, product and program development, education and training design, and program needs assessment and evaluation.  She also supports clients through organizational and leadership development consultations.  In collaboration with clients and research colleagues, she has co-authored numerous articles on the applications of group concept mapping and pattern matching in organizational decision-making and strategic planning.  Ms. Kane is also co-author of the definitive volume on Concept Mapping: Concept Mapping for Planning and Evaluation (Sage Publications, 2007).

For over 20 years, Ms. Kane has planned and conducted process and group consulting for federal, state, and county agencies, health and mental health organizations, private corporations, non-profit agencies, and school districts.  She has provided consulting counsel to groups ranging from small boards of directors to organizations represented by thousands of stakeholders. 

Ms. Kane co-founded and became the Principal Executive of CSI in 1993 after a successful career in the management and growth of community-based cultural and learning organizations.  Under her leadership, the company has invested in the redevelopment of its software and process technology, and has expanded the scope of CSI methods and services to meet clients' needs.  Ms. Kane holds a Masters in Library and Information Sciences from Columbia University.

Scott R. Rosas, Ph.D.; Senior Consultant
Dr. Rosas is a Senior Consultant with Concept Systems. He has more than 10 years of evaluation experience, having led many multi-site evaluation projects.  As the lead for various evaluation projects at CSI, he facilitates all aspects of the design and implementation of the evaluation components, including the development of data collection tools, protocols for administration, and data analyses.  Dr. Rosas is an expert in the design and use of the group concept mapping methodology, having conducted concept mapping projects with diverse local and national clients.

Dr. Rosas serves as the primary methodologist for CSI, leading the applied investigation of complex problems in social sciences and biomedical research.  He has published and presented on methods, techniques, and practices in evaluation.  His recent emphasis has been on measurement approaches developed from group concept mapping, with attention to the assessment of the validity and reliability of data collection tools.  At CSI, he leads the formal study of the group concept mapping methodology and its application.  Since 2000, Dr. Rosas has been a member of American Evaluation Association (AEA) and previously served as a member of the AEA's standing committee on ethics.  He received his PhD in Human Development and Family Studies from the University of Delaware, with an emphasis on program evaluation.

Ellen Slusar, B.S.; Senior Director of Operations and Finance
Ms. Slusar's role as Senior Director of Operations and Finance includes leadership responsibility for CSI operations, human resources, financial management, contract management, vendor/contractor relationships, and managing the company's strategic planning.

Over the past twenty five years, Ms. Slusar has held a wide range of business management positions.  Her most recent position prior to joining CSI was as the Managing Director and Business Manager at Marsteller, an integrated communications firm based out of New York City.  Her extensive experience includes strategic planning to support large revenue growth and company investments in new strategic capabilities, full service financial reporting and analysis, as well as Sarbanes Oxley compliance requirements.  Ms. Slusar is a graduate of the State University of New York at Binghamton, with a Bachelor of Science in Business Management.

Laura Batten, M.B.A.; Director of Business Development
As Director of Business Development, Ms. Batten is responsible for CSI's sales and marketing, including developing business partnerships.  

Prior to Concept Systems, Ms. Batten was Director of Business Development at Ithaca, NY-based Prendismo, a company which developed innovative ways to capture and share business insight and knowledge through digital video content and proprietary technology. She was previously Director of Business Development at Vast.com, a San Francisco, venture-backed startup, and held strategic planning and sales roles at The Boston Globe, working in both print and online divisions of the newspaper.  Ms. Batten joined CSI in June 2014. She holds a Masters of Business Administration from the MIT Sloan School of Management, and a Bachelor of Science in Communication from Cornell University.

Diana Ismajli, B.S.; Technology Sales Representative
Ms. Ismajli joined CSI in January 2015. As the Technology Sales Representative, Ms. Ismajli is responsible for selling CSI technology solutions and training programs. She is also involved in assisting the Business Development team and various internal operations.

Ms. Ismajli has over seven years of sales experience. Prior to joining CSI, she was an Area Market Manager at a Verizon Wireless Premium Retailer, where dedication to her customers and staff allowed her region to be one of the top producing locations. She enjoys building great relationships with her clients and working together to find the best solutions. Ms. Ismajli earned a Bachelor of Science from the University of North Carolina at Asheville, with a concentration in Cellular Molecular biology and a minor in Psychology.

Jennifer Royer, M.P.A.; Client Services Consultant
Ms. Royer joined CSI in September 2011. As a Client Services Consultant, she assists Senior Consultants in all aspects of project management, from project design and planning to final reporting. She also supports the staff at CSI with various aspects of internal operations.

Prior to joining the CSI team, Ms. Royer worked at the Broome County Legislature as a Deputy Clerk. During her four years there she provided assistance to Broome County legislators and other county department personnel, in addition to updating the county's FOIL Program. Ms. Royer holds a Masters in Public Administration from Binghamton University and a Bachelor of Arts with focuses on Religious Studies, Middle Eastern Studies, and Sociology from Drew University.

Jessica Gosa, M.S.W., L.M.S.W.; Client Services Consultant
Ms. Gosa began her position at Concept Systems in May 2014. Her primary role at CSI is working closely with the Senior Consultants in all areas of project management including: project planning, design, tracking, research and reporting in multi-stream, multi-phase projects.

Prior to joining the CSI team, Ms. Gosa worked at Family and Children's Service of Ithaca, NY as the Senior Services Program Coordinator where she was responsible for managing the Caregiver Counseling, Respite and Geriatric Care Management programs. In this role, Ms. Gosa provided educational community outreach, counseling, grant-proposal writing, program development and implementation.  Her other prior experience includes healthcare marketing and work in social services with Genesis Healthcare and Medstar Health in Baltimore, Maryland. She completed a John A. Hartford fellowship in Aging and holds a Master in Social Work from State University of New York at Albany with concentration in human service organization management, gerontology and community development. Additionally, she holds a license as a Master Level Social Worker in New York State.

Colleen Budzinski , M.A.; Client Services Consultant
Ms. Budzinski joined Concept Systems in November 2014. As a Client Services Consultant, she is focused on working closely with Senior Consultants in all aspects of project development and management. This includes tracking, managing and integrating activities on large multi-stream, multi-phase projects.

Prior to joining the CSI team, Ms. Budzinski was a Research Associate at the University of Maine working in both the Senator George J. Mitchell Center for Sustainability Solutions and Margaret Chase Smith Policy Center, where she focused on learning the infrastructure of network and systems development in higher education. Her primary role was communicating scientific research to the public for a variety of multi-phased projects. Her research responsibilities allowed her to implement her knowledge of human dimensions research and group organization to a more focused community of outreach based on the needs of the stakeholders. Ms. Budzinski holds a Masters in Communications from the University of Maine and a Bachelor of Arts from the University of New Brunswick in Anthropology and Sociology.

Alyssa Goldman, M.S.; Client Services Consultant
Ms. Goldman began her work at CSI in October 2010. As a Client Services Consultant, she assists Senior Consultants in all aspects of project management including: project design and planning, setting deliverables, statement synthesis, preliminary interpretations, and final reporting.

Prior to CSI, Ms. Goldman worked at Cornell University's Johnson Graduate School of Management as a Visiting Scholar in the Management and Organizations Department, where she assisted faculty members with research projects and course development.  Ms. Goldman holds a Masters in Social Sciences from the University of Chicago, and a Bachelors in Psychology and Government from Cornell University.

Steven Vedder, B.S.; Client Services Associate
Mr. Vedder joined the staff at CSI in July 2014. He works closely with project teams on project management, planning, design, and completion; provides support for various business development, marketing, and sales initiatives; provides technical assistance for CSI products; and provides high level administration support to the CEO and other senior members of the firm.

Prior to joining CSI, Mr. Vedder worked for Glenora Wine Cellars as a Retail Sales Representative where he sold wine-related products and experiences while also performing various administrative and managerial duties. Mr. Vedder is a graduate of the State University of New York at Oswego with a Bachelor of Science degree in Marketing and a minor in Psychology.

Matthew Hall, A.A.S.; Technical Support Specialist
Mr. Hall joined CSI in October of 2014. He oversees the ongoing performance of the information technology infrastructure, assists in the troubleshooting of software issues reported by staff and clients, collaborates in training staff for current and new software, and provides technical assistance for teleconferences and webinars. He has previous technical experience working with students and staff on a college campus and applying large scale hardware and software maintenance procedures.
Matt earned an Associate's Degree in Computer Information Systems, with Highest Honors, from Tompkins Cortland Community College.

Diana Crawford; Assistant Administrator
Ms. Crawford's duties include maintenance of the Concept Systems' client database and invoicing system.  She also organizes CSI's on-site training seminars and supports day-to-day needs in managing the office.  She has organizational and secretarial experience in publishing, and medical and educational offices.