Making a complex decision is one of the most daunting tasks for a large corporation or organization. It requires input from throughout the organization, a structure for laying out alternatives, and a mechanism for weighing choices. CSI provides a comprehensive decision-making methodology that encompasses these requirements and helps organizations turn complex decision processes into answers.

The Challenge:
A leading global consulting firm needed to identify the best performance measurement tools and processes available and needed to enable their clients to select the performance measurement approach that best matched their needs.

The Solution:
CSI worked with the client to:

• Select a core group of knowledge experts on performance measurement who identified all major performance measurement tools and processses
• Identify all of the criteria by which the performance measurement tools could be judged
• Rapidly and objectively evaluate each performance measurement tool on all criteria
• Design a customized software tool that enabled clients to rate how important each criterion is in their context and uses proprietary state-of-the-art statistical algorithms to automatically select the best performance measurement tool and major alternatives

The Results:
The client had the benefit of:

• A simple, efficient and cost-effective process for constructing a decision-making event
• A turn-key software tool that they could use in consulting with their clients to help them select the best performance measurement approach for them