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Corporate Universities Training Planning and Evaluation Needs Assessment

The Challenge:
A major, global, management consulting firm needed to develop a curriculum for training its business reengineering consultants. On typical engagements, the consulting team consists of a project leader, team leaders and team members. The company intended to develop separate curriculum "tracks" covering the skills for each of these roles.

The Solution:
CSI and the client:

• Involved a diverse group of company stakeholders to develop a map of the specific skills that are needed by business reengineering consultants
• Assessed consensus on the importance of these skills
• Determined that a significant subset of the skills were ones that would be required of any consultant and were not specific to business reengineering
• Assessed the degree to which each skill was required for each role (project leader, team leader, project member)

The Result:
The client benefits included:

• A fast, participatory surfacing of the skills needed by business reengineering consultants
• The ability to significantly reduce the curriculum scope by identifying those skills that were common to all consulting and were already covered in other training
• The reduction of the number of curriculum tracks needed by one-third. Comparison of the skills needed by different roles showed conclusively that there was little, if any, meaningful distinction between the skills required for the two leadership roles (Project and Team Leaders). These two tracks were combined into one Leadership track. This cut total curriculum development costs by approximately one-third of what was initially budgeted.