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Change is a constant in business, and survival is dependent upon the ability to adapt to and to effectively manage it. Change may be imposed or initiated, the result of a company merger, of a new information technology installation, or of a new company direction. However it's presented, change is a challenge. CSI can help you handle it practically and profitably. Take a look at the following case study.
The Challenge:
A top U.S. petroleum company is changing to a new SAP computerized information system, which requires a completely new computer interface and new standard operating procedures for every employee. This change demands that the company simultaneously address the logistics of effective systems implementation and the issues of staff demoralization and impaired productivity during the transition.
The Solution:
CSI and the client:
- Involved a wide variety of representative stakeholders to develop a map of issues related to the SAP implementation that would affect performance
- Conducted a broad-based internal web survey of stakeholders' importance ratings of all issues
- Analyzed the survey to identify consensus and disconnects in importance among subgroups of stakeholders
- Linked the importance ratings to specific phases of the implementation to identify where change interventions might be introduced for best impact
The Results:
The client benefited from:
- The rapid surfacing of concerns and issues at all employee levels
- The buy-in created throughout the process within the organization
- The comprehensive roadmap created for planning interventions to support change
- The ability to monitor change on an ongoing basis